The Nepal Insurance Authority is Nepal's regulator for the commercial insurance sector. Its official materials refer to the Insurance Act 2079 as the legal framework for registration of insurance businesses. Regulation, insurer authorisation, and consumer-related oversight are distinct from the insurer's own day-to-day policy administration.
A customer can use the Authority's official insurance-law page to locate the relevant legal reference and its website for current regulatory information. For a disputed claim, retain the contract and first document the insurer's response. The Health Insurance Board is a separate reference point for its public health insurance programme.