A surveyor is a specialist who investigates and assesses losses, commonly for non-life insurance claims. The work may include inspecting damage, identifying causes, reviewing records, and estimating repair or replacement costs. A surveyor's report supports the insurer's decision but is not itself an automatic guarantee of payment.
After a shop fire in Nepal, the surveyor may examine stock records and damaged property. Make the site safe, preserve evidence where possible, and coordinate urgent repairs with the insurer. Ask what documents are needed, because incomplete records can make the extent of a claim harder to establish.