Grievance redressal is the process for raising and resolving complaints about insurance sales, service, claims, or contractual treatment. It usually begins with a documented complaint to the insurer and may involve a regulator or another available dispute mechanism. Available routes and their authority differ between jurisdictions.
In Nepal, state the issue clearly, identify the policy and claim, and attach relevant records and the outcome sought. Keep acknowledgement and response dates. Consult the Nepal Insurance Authority's current instructions for commercial insurance complaints, while public scheme matters may require the Health Insurance Board's own channels.